Help Center
  1. Help Center
  2. Bufferzone Support

Bufferzone Support

Welcome! You can raise a WMS/Bufferzone Support request from the options provided.

  • Delete User Data Request

    Please submit a request to delete your user data and account from the BufferZone and WMS application.

  • Spin Disk Purchase

    To place an order, please specify the quantity of Spin disks you require along with the disk number. This information will help us process your request accurately and efficiently.

  • Onboarding Request

    Want to join us? Select this option we will contact to onboard you.

  • Technical support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • Licensing and billing questions

    Choose this if you have questions about licensing or billing.

  • Product trial questions

    Trying out our product and want more information? Select this and we'll be happy to answer your questions.

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

  • Report a bug

    Tell us the problems you're experiencing.

  • Suggest a new feature

    Let us know your idea for a new feature.

  • Suggest improvement

    See a place where we can do better? We're all ears.

Powered by Jira Service Management
{"xsrfToken":"d8ebd8e8f420d5e093fe5df0d592633f23fdb007_lout","branding":{"id":"3","key":"bzs","name":"Bufferzone Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#009ca6","headerLinkHoverBGColor":"#009ca6","headerBadgeColor":"#009ca6"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5055bf24-3dc3-4e93-bba7-97f0f2063cb7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MzlmOTYwMS03ZmZiLTQwYmMtOWVhOS03ZjA2NDg4YzYwMzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUwNTViZjI0LTNkYzMtNGU5My1iYmE3LTk3ZjBmMjA2M2NiNyI6WyJyZWFkIl19LCJleHAiOjE3NTE2NDA2MjksIm5iZiI6MTc1MTY0MDAyOX0.HfoyIv1ivdSJuEL8oEea6yo64CJ9u5oeDFzX4KCkGCQ&client=439f9601-7ffb-40bc-9ea9-7f06488c6036&height=300&mode=fit","bannerMediaApiFileId":"5055bf24-3dc3-4e93-bba7-97f0f2063cb7","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"bzs","projectId":10701,"serviceDeskId":3,"name":"Bufferzone Support","description":"<p>Welcome! You can raise a WMS/Bufferzone Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"54","name":"Delete User Data Request","descriptionHtml":"<p>Kindly provide the following information: <br> (1) Your username, <br> (2) Your Company. <br> We email you the link to delete to your personal data from the application in 8 hours. If you don't have email in the system the email will send to your company's administrator.</p>","callToAction":"Delete User Data Request","introHtml":"<p>Please submit a request to delete your user data and account from the BufferZone and WMS application.</p>","icon":11645,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11645","groups":[4],"key":""},{"id":"18","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":11617,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11617","groups":[4],"key":""},{"id":"33","name":"Onboarding Request","descriptionHtml":"","callToAction":"Onboarding Request","introHtml":"<p>Want to join us? Select this option we will contact to onboard you.</p>","icon":11683,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11683","groups":[4],"key":""},{"id":"20","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11600,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11600","groups":[4],"key":""},{"id":"19","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":11625,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11625","groups":[4],"key":""},{"id":"22","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11610,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11610","groups":[4],"key":""},{"id":"53","name":"Spin Disk Purchase","descriptionHtml":"","callToAction":"Spin Disk Purchase","introHtml":"<p>To place an order, please specify the quantity of Spin disks you require along with the disk number. This information will help us process your request accurately and efficiently.</p>","icon":11702,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11702","groups":[4],"key":""},{"id":"23","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11645,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11645","groups":[4],"key":""},{"id":"24","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11632,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11632","groups":[4],"key":""},{"id":"17","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11606,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11606","groups":[4],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11626,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11626","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[54,53,33,17,18,19,20,22,23,24]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"10bd7023-9bb3-3c22-ac5c-ab9d043c2b53","appLinkName":"System Confluence","appLinkUrl":"https://strikeforce.atlassian.net/wiki","spaceKey":"JBKB","spaceName":"JIRA Bufferzone Knowledge Base","spaceUrl":"https://strikeforce.atlassian.net/wiki/spaces/JBKB","isServer":false},"labels":[],"projectKey":"BZS","serviceDeskId":3,"kbLinkDomainURLs":["https://strikeforce.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BZS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MzlmOTYwMS03ZmZiLTQwYmMtOWVhOS03ZjA2NDg4YzYwMzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNzAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2NDEyMjksIm5iZiI6MTc1MTY0MDAyOX0.E1bfo32JiP8ET0voahSd1UcOJSexsUTmATCuBUAGIXU","targetCollection":"upload-project-10701","endpointUrl":"https://api.media.atlassian.com","clientId":"439f9601-7ffb-40bc-9ea9-7f06488c6036","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://strikeforce.atlassian.net/wiki","kbLinkDomainURLs":["https://strikeforce.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=strikeforce","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d8ebd8e8f420d5e093fe5df0d592633f23fdb007_lout","baseUrl":"https://strikeforce.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://strikeforce.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"439f9601-7ffb-40bc-9ea9-7f06488c6036","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0a025ebd781f4568abe84c0c6adf5623","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}