{"xsrfToken":"7453bfb443cb762da9ffd80d963d2c93909f165b_lout","branding":{"id":"3","key":"bzs","name":"Bufferzone Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#009ca6","headerLinkHoverBGColor":"#009ca6","headerBadgeColor":"#009ca6"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5055bf24-3dc3-4e93-bba7-97f0f2063cb7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MzlmOTYwMS03ZmZiLTQwYmMtOWVhOS03ZjA2NDg4YzYwMzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUwNTViZjI0LTNkYzMtNGU5My1iYmE3LTk3ZjBmMjA2M2NiNyI6WyJyZWFkIl19LCJleHAiOjE3NDMxNzg3NDQsIm5iZiI6MTc0MzE3ODE0NH0.-EzEiVtwrLdIUPyW1sAvPZFdt8Z8vkFNuL6MjKfM-hw&client=439f9601-7ffb-40bc-9ea9-7f06488c6036&height=300&mode=fit","bannerMediaApiFileId":"5055bf24-3dc3-4e93-bba7-97f0f2063cb7","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"bzs","projectId":10701,"serviceDeskId":3,"name":"Bufferzone Support","description":"<p>Welcome! You can raise a WMS/Bufferzone Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"54","name":"Delete User Data Request","descriptionHtml":"<p>Kindly provide the following information: <br> (1) Your username, <br> (2) Your Company. <br> We email you the link to delete to your personal data from the application in 8 hours. If you don't have email in the system the email will send to your company's administrator.</p>","callToAction":"Delete User Data Request","introHtml":"<p>Please submit a request to delete your user data and account from the BufferZone and WMS application.</p>","icon":11645,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11645","groups":[4],"key":""},{"id":"18","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":11617,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11617","groups":[4],"key":""},{"id":"33","name":"Onboarding Request","descriptionHtml":"","callToAction":"Onboarding Request","introHtml":"<p>Want to join us? Select this option we will contact to onboard you.</p>","icon":11683,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11683","groups":[4],"key":""},{"id":"20","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11600,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11600","groups":[4],"key":""},{"id":"19","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":11625,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11625","groups":[4],"key":""},{"id":"22","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11610,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11610","groups":[4],"key":""},{"id":"53","name":"Spin Disk Purchase","descriptionHtml":"","callToAction":"Spin Disk Purchase","introHtml":"<p>To place an order, please specify the quantity of Spin disks you require along with the disk number. This information will help us process your request accurately and efficiently.</p>","icon":11702,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11702","groups":[4],"key":""},{"id":"23","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11645,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11645","groups":[4],"key":""},{"id":"24","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11632,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11632","groups":[4],"key":""},{"id":"17","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11606,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11606","groups":[4],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11626,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11626","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[54,53,33,17,18,19,20,22,23,24]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"10bd7023-9bb3-3c22-ac5c-ab9d043c2b53","appLinkName":"System Confluence","appLinkUrl":"https://strikeforce.atlassian.net/wiki","spaceKey":"JBKB","spaceName":"JIRA Bufferzone Knowledge Base","spaceUrl":"https://strikeforce.atlassian.net/wiki/spaces/JBKB","isServer":false},"labels":[],"projectKey":"BZS","serviceDeskId":3,"kbLinkDomainURLs":["https://strikeforce.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BZS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MzlmOTYwMS03ZmZiLTQwYmMtOWVhOS03ZjA2NDg4YzYwMzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNzAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDMxNzkzNDQsIm5iZiI6MTc0MzE3ODE0NH0.pYTZObaUjM-I8IEnjapPa7xwRLQiTHzUrEB0680eLJ8","targetCollection":"upload-project-10701","endpointUrl":"https://api.media.atlassian.com","clientId":"439f9601-7ffb-40bc-9ea9-7f06488c6036","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":18,"projectId":10701,"form":{"name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","intro":"<p>Choose this if you have questions about licensing or billing.</p>","instructions":"","icon":11617,"iconUrl":"https://strikeforce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11617","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["2"],"values":[{"value":"1","label":"Blocker","selected":false,"children":[]},{"value":"2","label":"Critical","selected":false,"children":[]},{"value":"3","label":"Major","selected":true,"children":[]},{"value":"4","label":"Minor","selected":false,"children":[]},{"value":"5","label":"Trivial","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11104","fieldConfigId":"11306","label":"Your Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11103","fieldConfigId":"11305","label":"Shop Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/18","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/18","calendarParams":{"firstDay":0,"date":"2025-03-29T03:09:04+1100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"10bd7023-9bb3-3c22-ac5c-ab9d043c2b53","appLinkName":"System Confluence","appLinkUrl":"https://strikeforce.atlassian.net/wiki","spaceKey":"JBKB","spaceName":"JIRA Bufferzone Knowledge Base","spaceUrl":"https://strikeforce.atlassian.net/wiki/spaces/JBKB","isServer":false},"labels":[],"projectKey":"BZS","serviceDeskId":3,"kbLinkDomainURLs":["https://strikeforce.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MzlmOTYwMS03ZmZiLTQwYmMtOWVhOS03ZjA2NDg4YzYwMzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNzAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDMxNzkzNDQsIm5iZiI6MTc0MzE3ODE0NH0.pYTZObaUjM-I8IEnjapPa7xwRLQiTHzUrEB0680eLJ8","targetCollection":"upload-project-10701","endpointUrl":"https://api.media.atlassian.com","clientId":"439f9601-7ffb-40bc-9ea9-7f06488c6036","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}